Dara Khosrowshahi explains why strict rules make AI agents worse | Entrepreneur | Business |

Uber learned a surprising lesson while building AI agents: more control can actually make systems worse.When AI was boxed into rigid rules, it failed in real-world situations that didn’t fit perfectly written instructions.By shifting to high-level principles—prioritizing customer outcomes, using basic judgment, and adapting to context—the AI performed more reliably.
Flexibility helped it handle ambiguity and edge cases in ways strict logic never could.

The takeaway: Whether in AI or leadership, principles scale better than rules.

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