Sierra Is Raising $350 Million at a $10 Billion Valuation

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Sierra is an artificial intelligence startup that specializes in building conversational AI agents for enterprise customer service. The company's AI-powered chatbots are designed to handle customer interactions with a human-like touch, while also managing tasks such as processing orders, updating CRM entries, and issuing refunds. Sierra's platform enables businesses to create personalized agents that align with their brand’s voice and tone.

Sierra is reportedly close to securing $350 million in new funding, led by Greenoaks Capital, at a $10 billion valuation—more than double its previous mark—as its annual recurring revenue approaches $100 million.

Sierra, headquartered in San Francisco, California, United States, was founded in 2023 by Bret Taylor and Clay Bavor. In 2024, the company joined the unicorn club. The company's unique approach focuses on creating sophisticated AI that can seamlessly integrate into existing business operations, providing a powerful tool for enhancing efficiency and improving customer satisfaction.