Is Artificial Intelligence too agreeable? ????

They often agree with everything I say.
If they don’t, I simply tell them how dummy they are and they will instantly agree.
You can see this experiment I did some time ago: https://chatgpt.com/share/674f3218-7634-800a-bfd7-0cef705be1a1

From my beloved wife Nohelia, I always hear: Keeeeeelwin
From AI, I just hear how amazing I am (and I am truly amazing wink wink).

How can this behavior change the way we relate with other humans?
Maybe, it will reinforce our misconceptions and biases.
Maybe, we will avoid real interactions just because AI-enabled ones are more “aligned” with us.

AI can echo our opinion bubble 10x faster than social media does.
Because we don’t even need to hear the other side.
We don’t even need to find our tribe.
It’s there to agree with anything we say.

Now imagine, what does it mean for your customer support automation?
Some people say the customer is always right.
But what if the customer asks to get a Chevrolet Tahoe for $1 and the AI agrees?
Yap, it happened. Check here: https://www.businessinsider.com/car-dealership-chevrolet-chatbot-chatgpt-pranks-chevy-2023-12
So, leave AI for those who know what they are doing – cough cough call NILG.AI

As AI integration becomes more widespread, it's crucial to examine how these interactions shape our expectations.
That's why I set my AI to challenge mode: ""You're here to debate and pinpoint flaws in my logic. Let’s begin!""

Have you encountered any similar situations?
Let me know in the comments.

Host:
Kelwin Fernandes, co-founder and CEO at NILG.AI
LinkedIn: https://www.linkedin.com/in/kelwinfc
Instagram: https://www.instagram.com/kelwinfc

NILG.AI - AI Strategy and Software Development
Streamline your business processes with AI
Website: https://www.nilg.ai
YouTube: https://www.youtube.com/@nilg_ai
LinkedIn: https://www.linkedin.com/company/nilg-ai/
Instagram: https://www.instagram.com/nilg.ai

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