Intelligent ERP: Exploring Microsoft Dynamics 365 Business Central and AI Integrations

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Presented by: Stefano Demiliani (Microsoft MVP, Microsoft MCT Regional Lead, CTO for Lodestar S.p.A., Azure Solution Architect and DevOps Engineer, Microsoft MCSD/MCSA, International Speaker, Trainer, and Author)

This technical session explores practical AI implementation within Microsoft Dynamics 365 Business Central, transforming traditional ERP workflows into intelligent, data-driven processes.

We will cover the full spectrum of AI integration, starting with Business Central's built-in AI capabilities using standard AL code, and moving toward more advanced, custom solutions. The session begins by examining native AI features and real-world scenarios where these capabilities improve business processes.

We will then dive into advanced integration patterns using .NET and Azure OpenAI services. Special attention will be given to local and small language models (SLMs), focusing on how on-premises AI deployments can meet data sovereignty requirements while maintaining strong performance.

Throughout the session, we will highlight practical implementation strategies, share tips and best practices, and discuss performance optimization techniques.

The session will conclude with a forward-looking view on future trends and emerging AI capabilities that are shaping the next generation of intelligent ERP systems.