Customers Business Value | Agentic AI Unleashed

In this ‘Agentic AI Unleashed: The Future of Digital & IT Operations’ segment, theCUBE Research’s Bob Laliberte and ZK Research’s Zeus Kerravala sit down with Fabrix.ai leaders Satyan Raju, chief development officer, and Tejo Prayaga, vice president of product management, to discuss how customers are turning agentic AI into measurable business value. They explore how Fabrix.ai’s full-stack agentic platform and AgentOps approach unify observability, ITSM and automation through AI and data fabrics to reduce operational complexity, accelerate mean time to resolution and build trusted, explainable automation across digital and IT operations.

The conversation highlights the KPIs that matter for enterprise AI – from AI adoption and trust rates to model performance, inference cost and team productivity – and shares real-world outcomes from customers like InfoShare Systems and IBM Consulting as they move from fragmented, manual workflows to contextual, agent-driven operations. Raju and Prayaga also outline what’s next on the Fabrix.ai roadmap, including easier agent creation, deeper integration with external data systems and open interoperability with other agents, as well as vertical-focused solutions for domains such as SecOps and regulated environments where guardrails, governance and auditability are essential.

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00:00 - Intro
00:06 - Maximizing Business Impact through Fabrix.ai: Insights, Outcomes, and Success Metrics
04:33 - Exploring InfoShare: Foundations and Evolution with Fabrix.ai
09:09 - The Agentic AI Experience with Fabrix
11:35 - Measuring Success with AI Agents
17:47 - Insights from IBM Consulting
24:23 - Challenges and Opportunities with Agentic AI
30:46 - Partnership Perspective with Fabrix.ai
35:48 - Industry Adoption Patterns with Fabrix.ai
39:06 - Vision, Feedback, and Future Directions

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