AI Tools Every MSP Should Be Using with Huntress | IT Nation Orlando 2025

In this AI Focus episode filmed live at IT Nation Connect in Orlando, Brendan sits down with Herman Gonzalez from Huntress to explore how AI is reshaping cybersecurity and sales productivity. The conversation dives into Herman’s use of ChatGPT, Gemini and Perplexity, and how he built a custom GPT to automate sales call notes and streamline Salesforce admin work.

Herman shares how Huntress approaches AI internally, why different tools serve different roles, and how curated AI news feeds and mobile audio features are becoming essential for staying informed. They also discuss Grok in Tesla vehicles, how families are already integrating AI into daily life, and the broader risks and opportunities of adopting AI across MSPs and cybersecurity teams.

The episode closes with a valuable industry-wide reminder that AI will not replace people, but people who know how to leverage AI will outperform those who do not. Upskilling, experimenting and staying curious remain critical for every MSP and technical professional.

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Key Takeaways & Timestamps

0:00 Introduction to AI Focus at IT Nation Connect
0:21 Herman Gonzalez from Huntress introduces himself
0:32 What Huntress does as a fully managed cybersecurity platform
0:59 Herman’s favourite AI tools: ChatGPT, Gemini and Perplexity
1:15 Building a custom GPT to generate sales call notes
1:36 Reducing Salesforce admin for sales teams through AI
2:16 Why Herman uses multiple AI platforms
2:42 How Perplexity delivers curated and unbiased news
3:48 Mobile audio features and listening to AI summaries on the go
4:34 Using Grok inside Tesla vehicles
5:20 Kids, curiosity and discovering information with AI
5:35 The downsides of the current AI landscape
6:01 Trust, privacy and the risks of giving AI too much data
6:41 Productivity, efficiency and workforce implications
7:02 Why learning to use AI is essential for career longevity
7:40 Personal responsibility for upskilling in AI
7:52 Closing remarks and thanks to ConnectWise and IT Nation

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Special thanks to ConnectWise and IT Nation for hosting us in Orlando and supporting this series.