27. How Agentic AI Rewires a SaaS Business: Lessons from a Unicorn Pioneer

Digital labor is no longer emerging — it is becoming the defining operating
model of modern service businesses. According to the Digital Labor
Transformation Index, over 61% of enterprises believe the rise of digital labor
is now inevitable, and the organizations seeing the highest ROI are those that
shift from basic automation to knowledge-centered, agentic work. Few companies
embody this shift as clearly as Vantaca newly minted $1.25B unicorn redefining
community management through an AI-first architecture. In this episode of The
Next Frontiers of AI, Scott Hebner is joined by CEO Ben Currin , the to unpack
how Vantaca rewired itself around a “UI, API, and AI-first” model, and how its
platform now operationalizes millions of agentic workflows that free humans from
low-value tasks and elevate their capacity for real community-building work. Ben
reveals the tactical playbook behind Vantaca’s valuation surge, including how
digital coworkers, decision intelligence, and proactive AI orchestration deliver
measurable financial and customer impact. For SaaS leaders, investors, and AI
strategists, this conversation offers a grounded look at how to build an agentic
business—and why the future belongs to companies that treat AI not just as
automation, but as scalable digital knowledge work.


00:00 - Intro
00:04 - Exploring the Evolution and Impact of Digital Labor: Insights and Innovations
03:19 - Vantaca's Background and CEO's Journey
05:28 - Drivers of Vantaca's Valuation Surge
07:38 - Vantaca Vision Conference Highlights
10:44 - The Evolving Landscape of Labor: AI, Automation, and Productivity
16:41 - Potential Consequences for Non-Adopters of AI
19:38 - Current Impact and Statistics in HOA Management
25:02 - Vantaca's Approach to Agentic AI Advantage
30:27 - Digital Coworkers: Future Implications and Concluding Insights